Digital products and delivery
How do I receive my purchase?
After successful payment, eligible digital files are normally available on the order confirmation page and through your order email. If you created an account, available downloads may also appear under My Account.
What should I do if my download does not arrive?
Check your spam or promotions folder and confirm that the email address used at checkout is correct. If the download is still missing, contact us with your order number and we will help restore access.
Are any physical products shipped?
No. Products in the online shop are digital downloads unless a product page clearly states otherwise.
Compatibility
Do the products work on Mac and Windows?
Compatibility depends on the product. Check the compatibility, file-format, software-version, and operating-system information on the individual product page before ordering.
Are third-party plugins or software included?
No, unless the product page explicitly says they are included. Products that mention third-party software are independent resources made for compatible, properly licensed software. You must own and install any required software separately.
Which DAWs are supported?
Many audio files and guides work across multiple DAWs, while templates, racks, and preset files may require a specific DAW or plugin. The exact requirements are listed on each product page.
Licensing and use
Can I use the sounds in commercial music?
Unless a product page states different terms, purchased files may be used in original music and audiovisual productions, including commercial releases. You may not resell, share, redistribute, or repackage the source files.
Can I share my download with another producer?
No. Your purchase includes a personal, non-transferable license. Other users must purchase their own license.
Payments, refunds, and support
Is checkout secure?
Payments are handled by established payment providers. Epiales Records does not store your full card details on the website.
Can I request a refund?
Digital-content rights depend on the circumstances and applicable consumer law. If a file is corrupted, incomplete, inaccessible, or materially different from its description, contact us with your order details so we can investigate and provide an appropriate solution.
How can I contact support?
Email epiealesrecords@proton.me with your order number and a clear description of the issue.