Last updated: August 6, 2026
This policy applies to digital products purchased from Epiales Records through epialesrecords.com. Nothing in this policy limits any mandatory rights you have under applicable consumer law.
1. Digital products
Products sold through our online shop are supplied as digital content. No physical item is shipped and there is nothing to mail back to us.
2. Right of withdrawal
Consumers may normally have a statutory 14-day right of withdrawal for distance contracts. For digital content supplied immediately and not on a physical medium, that right may expire after performance begins only where the legal requirements have been met, including your express consent to immediate supply and your acknowledgement that you will lose the withdrawal right when access or downloading begins.
If the required consent or acknowledgement was not collected correctly, or if another mandatory right applies, this policy does not remove that right.
3. Faulty, inaccessible, or misdescribed content
Please contact us if a purchased file is corrupted, incomplete, inaccessible, materially different from its product description, or does not work with the compatibility requirements stated on the product page.
We will first try to provide working access, corrected files, clear installation guidance, or a replacement. If the issue cannot be resolved within a reasonable time and without significant inconvenience, you may be entitled to an appropriate price reduction or refund under applicable law.
4. Compatibility and third-party software
Before ordering, please check the product page for required software, versions, operating systems, DAWs, plugins, and file formats. Unless a product page explicitly states otherwise, third-party software and software licenses are not included.
A refund is not automatically due solely because a customer does not own the required software or did not check clearly stated compatibility information. Mandatory consumer rights remain unaffected.
5. How to request help or a refund
Email epiealesrecords@proton.me and include:
- Your order number
- The email address used at checkout
- The product name
- A clear description of the problem
- Screenshots or error messages, when relevant
Do not send passwords, full payment-card details, or other sensitive account information.
6. Approved refunds
When a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional processing time before the credit appears.
7. Digital-content legal guarantee
EU consumers have legal remedies when digital content is faulty, not as advertised, or does not work as reasonably expected. Depending on the circumstances, these remedies may include bringing the content into conformity, a price reduction, or termination and refund. The applicable statutory period and remedies are governed by the law that applies to your purchase.
8. Contact
For questions about downloads, compatibility, refunds, or this policy, contact epiealesrecords@proton.me.